Preston Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Preston Storage provides storage-related services to customers in the UK. By placing a booking, making a payment, delivering goods, or using any facility or service supplied by Preston Storage, you agree to be bound by these terms. Please read them carefully before entering into any agreement. They are intended to be clear, fair, and consistent with applicable UK consumer and business law.

These terms apply to all bookings and use of storage services, whether made by individuals, sole traders, partnerships, or companies. In these Terms and Conditions, references to “we”, “us”, and “our” mean Preston Storage, and references to “you” and “your” mean the customer or authorised user. If any separate written agreement has been signed between the parties, that agreement will take priority where there is a conflict with these terms.

We may amend these terms from time to time to reflect changes in law, service procedures, or operational requirements. The version in force at the time your booking is confirmed will generally apply to that booking, unless a change is required by law or is necessary to protect safety, compliance, or service continuity.

1. Booking Process

The booking process for Preston Storage services begins when you submit a request for storage or related services and provide the information we reasonably require. This may include your name, billing details, contact information, identity verification, the type of items to be stored, the expected duration of storage, and any special handling needs. A booking is not accepted until we have confirmed availability and provided written or electronic confirmation.

We reserve the right to refuse a booking where we consider the request unsuitable, incomplete, unlawful, unsafe, or inconsistent with these terms. In particular, we may decline a storage booking if the goods presented for storage are prohibited, hazardous, illegally held, or likely to cause damage to property, people, or the environment. We may also require proof of identity, ownership, authority to store, or other evidence before accepting goods.

You are responsible for ensuring all booking information is accurate and complete. If any details change before delivery or collection, you must notify us promptly. If incorrect information results in additional charges, delays, or operational issues, you may be liable for those costs. Any estimate we provide regarding size, unit type, or service duration is based on the information supplied by you and may need to be amended if the actual requirements differ.

2. Use of Storage Services

Once your booking is confirmed, you may use the storage area or service only for lawful goods and only for the period agreed. You must ensure that all items are appropriately packed, labelled where necessary, and safe for handling. We do not inspect every item placed into storage, and you remain responsible for the condition, nature, and suitability of your goods at all times.

You must not store items that are prohibited by law, unsafe, combustible, explosive, corrosive, toxic, perishable, odorous, or likely to attract pests unless we have specifically agreed in writing and all legal requirements are met. You must also not store stolen goods, counterfeit goods, controlled substances, weapons, or any item that could cause a nuisance, contamination, or health and safety risk. The self-storage terms in this section are intended to protect all users and our premises.

Access arrangements may vary depending on the service you have selected. Where access is granted, you must follow all site rules, security procedures, operating instructions, and reasonable directions from our staff or authorised representatives. You must not interfere with equipment, move other customers’ goods, damage any part of the premises, or use the service in a way that disrupts other users.

3. Payments, Charges, and Late Payment

All charges will be set out in your quotation, booking confirmation, rate card, or other written agreement. Charges may include storage fees, administrative fees, security deposits, moving or handling charges, cleaning charges, waste disposal charges, and any other costs reasonably connected with the service. Unless stated otherwise, all prices are exclusive of VAT and other applicable taxes.

Payment must be made in advance unless we agree otherwise in writing. Recurring charges are usually due on the agreed billing date, and your continued use of the service authorises us to collect payment by the agreed payment method. If a payment fails, is reversed, or is otherwise not received on time, we may suspend access, withhold release of goods, or treat the booking as ended after giving reasonable notice where required by law.

We may charge interest and recovery costs on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, and otherwise at the statutory or contractual rate permitted by law. You remain responsible for all charges until your account is paid in full and any goods are removed from the service area in compliance with these terms.

4. Cancellations and Termination

You may cancel a booking before the agreed start date, subject to any cancellation terms stated in your booking confirmation. If you cancel after the booking has been accepted, a cancellation fee may apply to cover administration, reserved capacity, or other reasonable costs. Where a cooling-off right applies under consumer law, that right will be honoured in accordance with the relevant legislation.

We may end or suspend the agreement immediately if you breach these terms, fail to pay sums due, provide false information, store prohibited items, create a safety risk, or act in a way that is unlawful, abusive, or materially disruptive. We may also terminate the agreement on reasonable notice if we cease offering the relevant service or if operational circumstances require it. In such cases, we will give you reasonable time to collect your goods, subject to payment of outstanding amounts.

On termination, you must remove your goods promptly and leave the relevant area clean and in good order. If you fail to do so, we may charge continuing storage fees, reasonable handling costs, and, where permitted by law, costs associated with securing, moving, disposing of, or otherwise dealing with the goods. Any right we have to retain goods until payment is made, including a contractual lien where lawfully available, will be exercised only in accordance with applicable legal requirements.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the service. However, except where liability cannot be excluded by law, we are not responsible for loss or damage arising from events outside our reasonable control, including fire, flood, theft by third parties, vandalism, pests, electrical failure, industrial action, adverse weather, or the acts or omissions of you or any third party. Your own insurance is strongly recommended unless your booking expressly states otherwise.

To the fullest extent permitted by law, we exclude liability for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. This is a key feature of the storage service agreement and applies whether the claim is in contract, tort, or otherwise.

You are responsible for ensuring your goods are adequately insured against their full replacement value while in storage and during transit to or from the premises, if relevant. Any valuation you provide must be accurate and complete. If you do not insure your goods, you accept the risk of loss except where we are legally responsible. We do not act as an insurer and do not guarantee the safety, fitness, or condition of goods beyond the obligations set out in these terms.

6. Waste Regulations and Prohibited Materials

Where our services involve the removal, relocation, disposal, or handling of unwanted items, you must comply with all applicable UK waste and environmental laws. This includes requirements under the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011 where applicable, and any local or national guidance that governs waste classification, transfer, storage, treatment, and disposal. You must not dispose of waste through our service unless we have expressly agreed to handle it.

You are responsible for telling us whether any item is waste, recyclable, reusable, hazardous, or subject to special handling. If you fail to disclose such information and we incur additional duties, costs, delays, or compliance obligations, you will be liable for those consequences. We may refuse to accept waste or materials that are incorrectly described, improperly packed, contaminated, or not accompanied by the records required by law. Any Preston storage service arrangement involving waste must be lawful and properly documented.

Where we arrange transport or disposal of waste, title and responsibility may transfer only in accordance with the relevant legal process and written confirmation. You must not leave electrical goods, batteries, paints, oils, chemicals, asbestos, clinical waste, tyres, gas cylinders, or other regulated materials without prior agreement. If prohibited waste is discovered, we may isolate the items, notify the appropriate authorities, recover our costs, and terminate the service immediately where necessary for safety or compliance.

7. Customer Responsibilities

You must keep your contact details, payment details, and any authorisations up to date during the term of the agreement. You must ensure that any person acting on your behalf is properly authorised and aware of these terms. If you permit another person to access or deal with your goods, you remain responsible for their actions as if they were your own, unless we have agreed otherwise in writing.

You must take reasonable steps to protect your goods, including using suitable packaging, ensuring items are dry and clean before storage, and avoiding overfilling containers or crates. Fragile items, valuable items, documents, and electronics should be handled and packed appropriately. We are not responsible for deterioration caused by poor packaging, inherent vice, mould, rust, dampness caused by improper storage preparation, or items stored against our instructions.

You must comply with all reasonable health and safety instructions. Where access is allowed, you must not smoke, use open flames, tamper with alarms, obstruct exits, or bring unsafe equipment onto the premises. If we reasonably believe that your conduct is creating a hazard, we may intervene, restrict access, or require you to leave the site immediately.

8. Disposal, Abandonment, and Uncollected Goods

If goods are left in storage after the agreement ends and you do not collect them within the time stated in our notice, we may treat them as abandoned to the extent permitted by law. Before doing so, we will usually send a written notice to your last known contact details and allow a reasonable period for collection, payment, or instructions. If you fail to respond, we may deal with the goods in a lawful and commercially reasonable manner.

Where lawful, we may sell, recycle, destroy, donate, or otherwise dispose of uncollected goods. We will apply any sale proceeds first to outstanding charges, disposal costs, and reasonable administrative expenses, and then account to you for any surplus where required by law. If the proceeds are insufficient, you remain liable for the balance. This does not affect any rights we have under statute or common law regarding uncollected goods.

We may also dispose of items immediately where they present a danger, are perishable, are contaminated, or are otherwise unlawful to keep. Any disposal carried out under these terms will be done with due regard to legal obligations, safety, and fairness, but we are not required to preserve items indefinitely once the agreement has ended and lawful notice has been given.

9. Privacy, Records, and Communications

We may collect, store, and use personal data in connection with your booking and use of the service. This may include identity verification, billing records, access records, correspondence, and information needed to comply with legal obligations. We will handle personal data in accordance with applicable data protection law and our privacy practices, where relevant. We may retain records for as long as reasonably necessary for administration, compliance, and dispute resolution.

Notices under these terms may be given by email, post, or other reasonable means to the contact details you supplied. You are responsible for ensuring those details remain accurate. Any notice sent in accordance with this clause will be treated as received in line with the usual legal rules for service of notices, unless evidence shows otherwise.

We may record information about goods, payments, damage reports, access events, and other matters relating to service delivery. These records may be used to manage the relationship, investigate complaints, protect security, or demonstrate compliance with legal or contractual duties. You consent to such use where permitted by law.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales unless another part of the UK law is mandatorily applicable to the transaction. The courts of England and Wales will have exclusive jurisdiction, subject to any rights that consumers may have under applicable law to bring claims in another competent forum where required.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy under these terms will not constitute a waiver of that right or remedy. Headings are for convenience only and do not affect interpretation. These terms form the entire agreement between you and Preston Storage in relation to the service, unless superseded by a signed written contract.

By proceeding with a booking or using the service, you confirm that you understand these conditions and agree to comply with them. For the avoidance of doubt, this document is intended as a legal page for a UK storage provider and should be read together with any booking confirmation or supplementary written agreement. If you do not accept these terms, you should not use the service.